How can I contact you ?
As Desnoir operates as an online business communication is by email or chat, unless otherwise specified (e.g. for online consultations). All correspondence is recorded for reference later and to ensure communication is clear and concise. Direct messages through our social channels will be responded to as much as possible however email is preferable and conversations on other platforms might be migrated.
We operate with varying studio hours:
Alaura is available Monday - Thursday 10am-4pm AWST
Kirra is available Tuesday - Saturday 11am-7pm AEST
Do I own the copyright to my design ?
For all custom design projects ownership and copyright is transferred to you upon full payment, unless otherwise stated. Copyright and ownership is transferred for final deliverables files only and does not include ownership of any drafts, unused concepts or resources such as fonts.
Unless initially discussed native files (photoshop/illustrator files) are not included but can be purchased for an additional outright fee. Semi-custom designs available in store have individual copyrights licenses,
Will my designs be origional ?
Absolutely! All designs are hand drawn by Alaura unless we discuss using stock content. Your custom designs will never be resold. Where suitable, only completely unused concepts and graphics may be altered and repurposed in designs for the Desnoir premade store.
How do online consults work ?
Upon booking your online consultation session you will be sent a conference confirmation email with your virtual Zoom meeting link. Zoom is the preferred platform used, however if for some reason you need to use a different platform, this can be arranged. On the day and time of our session, simply follow this link. It is recommended to login slightly earlier than your designated session time so we can run on time and make the most of your consult.
How are files delivered ?
Final files will be delivered via email where possible or via a dropbox where attachments are too large.
What if the service I want isn’t listed ?
As Desnoir is a multi-specialty creative studio, we are trained in a variety of different areas. If you are after something that is not outlined on our website, please feel free to send us an email and we can discuss what you’re needing and if we can help you out.
Why are your services priced this way ?
Our prices are aimed at small businesses and start-ups who may not have the budget to work with large scale branding agencies but still know the importance of investing in professionals to assist them in their business. Our services seek to help those building their brands from the ground up to access professional visual identity designs and establish foundational strategies at an affordable price.
While our goal is to make these important features accessible to those without extensive budgets, our pricing is also based on the value of our knowledge, years of experience, qualifications, quality of work and the amount of time dedicated not only to each project but to our craft.
What are your payment terms ?
All prices are in Australian Dollars. Desnoir accepts payments via direct deposit or paypal for international or payment plan clients.
Projects $500 and under are considered ‘small projects’ and need to be paid in full upon booking. This is due to the nature of the work being completed quickly and by the time deliverables are ready most of the work has already been completed.
Projects over $500 can be paid in full upon booking or a minimum non-refundable 50% deposit at the time of booking and the final payment being made upon completion of the work before the handover of final files. If a project is cancelled for any reason or change of mind the deposit serves as a cancellation fee.
We are excited to be able to offer Payment Plans through Paypal Pay in 4 and Klarna, subject to your individual application/eligibility and platform T&C.
Do you offer rush services ?
We prefer not to ‘rush’ the creative process but if you need something done quickly, are willing to pay a rush fee and our schedule allows we may be able to accomodate a rush service. We don’t accept any jobs with less than 24 hours lead time. Rush services must be requested within studio hours and are subject to overtime rates.
What if things aren’t working out ?
Thankfully, this is usually rare for us as we have a very high success rate with our work but if you feel we're just not vibing we totally understand this can happen and we can discontinue our project if you feel any issues cannot be resolved.
We hope that you will express any concerns with us throughout the project if something isn't right. Depending on where we are at in the process, if you would like to take the draft work with you to work with someone else this is possible upon payment of an arranged fee for ownership.