WHY ARE YOUR SERVICES PRICED THIS WAY?
Our prices are aimed at small businesses and start-ups who may not have the budget to work with large scale branding agencies but still know the importance of investing in professionals to assist them in their business. Our services seek to help those building their brands from the ground up to access professional visual identity designs and establish foundational strategies at an affordable price. While our goal is to make these important features accessible to those without extensive budgets, our pricing is also based on the value of our knowledge, years of experience, qualifications, quality of work and the amount of time dedicated not only to each project but to our craft.
WHAT ARE YOUR PAYMENT TERMS?
All prices are in Australian Dollars. Desnoir accepts payments via direct deposit or paypal for international clients. Projects under $500 are considered ‘small projects’ and will need to be paid in full upon booking. This is due to the nature of this work being completed quickly and by the time deliverables are ready most of the work has already been completed. Projects over $500 can be paid in full upon booking or split into two equal payments, one being a non-refundable 50% deposit at the time of booking and the final payment being made upon completion of the work before the handover of final files. If a project is cancelled for any reason or change of mind the deposit serves as a cancellation fee.
WHAT IF AN ITEM I NEED ISN'T LISTED?
As Desnoir is a multi-specialty creative studio, we are trained in a variety of different areas. If you are after something that is not outlined in this guide, please feel free to send me an email and we can discuss what you’re needing and if we can help you out.
DO YOU OFFER RUSH SERVICES?
We prefer not to ‘rush’ the creative process but if you need something done quickly, are willing to pay a rush fee and our schedule allows we may be able to accomodate a rush service. We don’t accept any jobs with less than 24 hours lead time. Rush services must be requested within studio hours and are subject to overtime rates.
WHAT IF THINGS AREN'T WORKING OUT?
Thankfully, this is usually rare for us as we have a very high success rate with our work but if you feel we're just not vibing we totally understand this can happen and we can discontinue our project if you feel any issues cannot be resolved. We hope that you will express any concerns with us throughout the project if something isn't right. Depending on where we are at in the process, if you would like to take the draft work with you to work with someone else this is possible upon payment of an arranged fee for ownership.
DO I OWN MY DESIGN + COPYRIGHT?
For all custom design projects ownership and copyright is transferred to you upon full payment, unless otherwise stated. For premade designs purchased from the store, ownership and copyright is only transferred to you if you purchase the design outright with an 'exclusive' license. Copyright and ownership is transferred for your final deliverable designs only and does not include ownership of any drafts, unused concepts or resources such as fonts. Unless initially discussed native files, such as photoshop and illustrator files, are not included but can be purchased for an additional outright fee.
HOW ARE FINAL FILES DELIVERED?
Where possible final files will be transferred to you via email. However, most files are too large to send this way so usually they are uploaded to a private dropbox folder that will then be shared with you. Once you have accepted this invitation we will make you the owner for the folder and remove ourselves.
WILL MY DESIGNS BE ORIGIONAL?
Yes! All custom design work and branding is hand drawn and original unless we discuss utilizing stock graphics and images. Your custom design will NEVER be resold. Where suitable, only completely unused concepts and graphics may be repurposed, altered and reused in designs for the Desnoir premade store.
DO YOU PROVIDE PRINTING SERVICES?
We have partnered with some great industry printers and offer a wide range of affordable printing options for inside Australia. Just let us know you're looking for printing and we're happy to get you a quote. For international clients we recommend fastrpting.com or moo.com
HOW MANY REVISIONS DO I GET?
All design services are inclusive of one round of revision. This refinement phase has allowance for up to 6 minor changes per design, so if you have a logo and a business card you can make up to 6 changes on each. Revisions are changes that do not alter the entire design. Of course, we don't want to limit you at all so if you need more changes after this they will always be available. Additional revisions are charged at an hourly rate of $100.
STRATEGY + SOCIAL
HOW DO ONLINE CONSULTS WORK?
Upon booking your online consultation session and after paying either your invoice or deposit depending on the service, you will be sent a conference confirmation email with your virtual Zoom meeting link. Zoom is the preferred platform used, however if for some reason you need to use a different platform, this can be arranged. On the day and time of our session, simply follow this link. It is recommended to login slightly earlier than your designated session time so we can run on time and make the most of your consult.
HOW ARE FINAL FILES DELIVERED?
Final files will be delivered via email where possible or via a dropbox where attachments are too large for email. For services where payment has been split into two a deposit and final payment, final payment must be made before the final files are delivered.